Eternal Connection Jade Bracelet | Heart-to-Heart Healing Talisman

1. Supported Countries
We ship to almost all countries worldwide, except for the Bahamas, Yemen, Cuba, Iran, Sudan, and Syria.

2. Shipping Costs
🚀 FREE SHIPPING ON ALL ORDERS | LIMITED TIME OFFER

• Otherwise, the standard shipping fee is $5.
• Note: Free items' shipping cost ($9.99) is non-deductible. This fee includes shipping, taxes, and a $5.99 donation to children in need.

3. Delivery Time

• Processing Time: 2-5 business days.
• Express Shipping (DHL): 6-8 business days.
• Standard Shipping:
  | Country | Delivery Time |
  | :--- | :--- |
  | USA / Canada | 8-14 Business Days |
  | Australia | 8-15 Business Days |
  | UK / Germany / France | 7-12 Business Days |
  | Italy / Spain / Netherlands | 7-12 Business Days |
  | Singapore | 8-14 Business Days |
  | Mexico | 10-16 Business Days |
  | Others | 7-20 Business Days |

4. Order Tracking & Changes

• Address Changes: No charge before the tracking number is provided.
• Tracking: You can track your order status in your sophyly account after registration.

30-Day Happiness Guarantee
Our policy lasts 30 days. We are committed to high-quality items. If you are not satisfied, you have 30 days from receipt to request a return.

1. Eligibility:
If your item has quality issues or was damaged during transit, you can request a refund or exchange within 30 days.

2. How to Return:
Email our support team at support@sophyly.com with your order number, reason for return, and product photos.

3. Refund Process:
Once confirmed, refunds are processed within 1-2 business days to your original payment method. (Arrival depends on your bank, usually 7-15 days).

4. Fees:
We are happy to offer FREE returns on all items, regardless of the reason. No extra handling fees apply.

More Than Just Accessories — A Way of Life
Founded with intention, sophyly is a sanctuary for balance and mindful living. Each piece is thoughtfully selected to support your journey toward inner harmony and self-awareness.

Why sophyly?

• Curated Energy: Designs that combine ancient symbols with modern aesthetics.
• Spiritual Connection: Whether for daily wear or meditation, our crystals are your perfect energy companions.
• Our Commitment: We invite you to wear each piece mindfully, letting it nourish your energy and bring peace to your daily life.

Align your chakras, cleanse your karma, and ignite your inner power with sophyly.